Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. Certain orders must be shipped via motor freight and would not be included in the free shipping offer. Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. Expedited delivery options are available at checkout for an additional cost. For any questions regarding shipping please call us at 410-857-5611 or 410-876-1745 or email us at info@chimneyaccessories.com

Canadian Shipping
Many of the products that we carry are available for international shipping. International shipping costs have to be calculated manually. Please contact our customer service department for details and shipping costs. Because of the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping costs do not include tax, duty, or brokerage fees which are billed separately.

Processing Time
"Processing Time" is the time needed to receive, process and ship your order. Please add shipping time to the "Processing Time" time to estimate the arrival of your package. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, normal UPS Ground shipping takes between 5-7 business days to arrive after the order is placed and payment information is secured.

Sales Tax
Items sold and shipped to destinations in the state of Maryland are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.

Cancel or Change an Order
If you would like to cancel your order or a portion of your order, we will attempt to do so, however we cannot guarantee cancellations that are made after 3:00 P.M. EST on the day that you place the order. The primary reason for this is because many of the products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it very difficult to stop the shipment after they have received the order. In order to make a cancellation request, please give us a call. No email requests, please.